Cq99 Terms and Conditions — Complete & Up to Date

By using the cq99 platform, you are considered to have fully accepted these Terms and Conditions. If you disagree with any part of these terms, please do not use cq99.

Cq99 reserves the right to update these Terms and Conditions at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms. We recommend checking this page regularly.

Scope of Applicability

• These Terms and Conditions apply to cq99's website, mobile app, and all other digital platforms.
• Applies to users in Bangladesh and any other country who access cq99.
• It is entirely the user's responsibility to comply with the applicable laws of their own country.
• Cq99 reserves the right to restrict access from certain regions.

You must be at least 18 years old to open an account on cq99. All information provided at registration must be truthful, accurate, and up to date. Accounts created with false information will be immediately terminated and deposited funds may be forfeited.

Account Rules

• Only one account is permitted per person, household, address, device, or IP address.
• Keep your account password confidential. Allowing anyone else to access your account is strictly prohibited.
• If you suspect unauthorized access to your account, contact cq99 Support immediately.
• A national ID or passport may be required for KYC verification.
• Transferring or selling your account is strictly prohibited.

Identity Verification (KYC)

Cq99 may verify a user's identity at any time. Withdrawals may be temporarily placed on hold until verification is complete. This is purely a security measure — your funds remain safe.

Cq99 offers a variety of bonuses and promotional offers. Each bonus comes with its own terms and conditions, which must be read before claiming.

General Bonus Rules

• Multiple bonuses cannot be active at the same time (cashback excluded).
• Expired bonuses will be cancelled automatically.
• It is recommended to deposit before claiming a bonus — bonuses generally cannot be applied retroactively.
• Cq99 reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse or arbitrage is detected, the bonus will be forfeited.

Cq99 supports a range of payment methods, including mobile banking and e-wallets. All financial transactions are conducted over secure, encrypted connections.

Deposit Rules

• A minimum deposit amount applies (currently BDT 200–BDT 500, subject to change by method).
• Deposits must be made from a payment account registered in your own name.
• Payments to third-party accounts are not accepted.
• Deposits are generally credited instantly. If there is a delay, please contact Support with your receipt.

Withdrawal Rules

• Full KYC verification is mandatory for withdrawals.
• Withdrawal requests are typically processed within 1–6 hours.
• Minimum withdrawal amount is BDT 500 (may vary by method).
• Withdrawals must be made using the same method as the deposit.
• Additional verification may be required for suspicious transactions.

All bets placed on cq99 — Sports Betting, Live Casino, slots, and other games — are governed by these rules. Placing a bet constitutes full acceptance of these rules.

General Betting Rules

• Bets cannot be changed or cancelled once confirmed.
• Cq99 reserves the right to void any bet placed at abnormal odds due to a technical error.
• Maximum win limits apply — see each game's page for details.
• If a bet fails to process due to a network issue, your funds will be refunded.

Prohibited Conduct

• The use of betting software, bots, or any automation tools is strictly prohibited.
• Placing bets using match-fixing arrangements or insider information is strictly prohibited.
• Colluding with other players to manipulate bets is strictly prohibited.
• Systematic betting to exploit bonuses (arbitrage) is strictly prohibited.

Cq99 believes gaming should be fun — not a habit. We are committed to responsible gaming and provide various tools to help keep our users safe.

Self-Protection Tools

• Deposit Limits — set your own daily, weekly, and monthly limits.
• Session Timer — automatic logout after a set period of inactivity.
• Cooling-Off Period — take a break ranging from 24 hours up to 6 months.
• Self-Exclusion — suspend your account for a set period or permanently.

Cq99 takes the protection of your personal information very seriously. Our full Privacy Policy is available separately and forms part of these Terms and Conditions.

• Your information is never sold to third parties.
• Information may be shared with relevant authorities where required by law.
• You can opt out of marketing communications at any time.
• To request access to or deletion of your data, please contact Support.

Cq99 reserves the right to immediately suspend or permanently close any account, particularly in cases of Terms and Conditions violations.

Grounds for Cancellation

• Registering with false information.
• Creating multiple accounts.
• Bonus abuse or manipulation.
• Use of fraudulent payment methods.
• Threatening or harassing other users.
• Use of prohibited software or bots.

Voluntary Account Closure

You may request to close your account at any time. Any remaining balance (excluding bonuses) will be available for withdrawal.

Cq99 is not liable for losses resulting from technical issues, server downtime, or third-party problems. That said, we always strive to resolve user concerns as quickly as possible.

Dispute Resolution Process

• Please contact us first via live chat or email to report your issue.
• General complaints are resolved within 24–48 hours.
• Complex cases may take up to 7 business days.
• Cq99's decisions are final and binding.

Any legal disputes relating to these Terms and Conditions shall fall under the jurisdiction of cq99's licensing authority.